After studying technical business administration, I gained 15+ years of experience in applying, training, coaching and managing improvement projects and programs including in the areas of operational excellence and organizational effectiveness. As MBB, unlocking potential for and with the customer has become my specialty. Both in the profit (Steel, Chemicals, Food) and non-profit (Rail, Government) sector I have supported many companies in improving their business performance, from large to small, from boardroom to shop floor.