Wondering what Flowant can do for your organization or team? Read more about the experience of Bob, Process Excellence & Innovation Consultant at a tank storage company here.
"We wanted to improve delivery time and delivery reliability to our customers. We also wanted to improve the lines of communication and transparency towards those same customers. For this we needed help, both in terms of the content of the processes and systems as well as the implementation and change process required." After a selection process with several agencies, Flowant's approach stood out. We now work with Alex in this, he helps us with expertise and the actual implementation of the processes and performance management system.''
"We choose men like Flowant's level because they have the expertise and in-depth knowledge."
The goals
Did Flowant ensure that the goals were met? "Yes and no , that is, we have achieved part of the set goals. Another part we are still implementing and thus have yet to be realized. We never work with a rigid final goal; there is always room for improvement. We never stop when our goal is reached. Fortunately, Flowant understands this and therefore the way we work is pleasant. The numbers don't lie, we are already seeing considerable improvement! "
"The cooperation is going well. Of course, we are two different people with different ways of working. Neither is wrong; sometimes we had to get used to that. That is not to say that they have not lived up to expectations; on the contrary, they have exceeded them so far." The project is not yet fully completed, but I am very satisfied with how things are going so far. It is a pleasure working with Alex. He knows how to approach people and put them in their own power. With the slightest hint or suggestion, the people in question already provide the solution. They feel that they are as important as anyone else and that their input is important and taken seriously. This gives you more support in the organization for the changes that need to take place. These are often radical enough already. ''
"People need to feel like it's their own idea, when it actually came from an outside party."