Operational & Maintenance Excellence, what does it get me?

You are surprised by problems every day. Contractors' wait times cost tons of money. Customers give bad reviews. Your people are mostly reactive and work against rather than with each other.

How does it work

If this is recognizable, we can help you realize Operational & (or) Maintenance Excellence (OpEx & MainEx). Indeed, Opex & MainEx are strategies (Treacy & Wiersema) by which you realize the desired customer value at optimal cost.

We start with an analysis to understand the customer value and business. During implementation, we set up the processes for optimal lead time and maximum efficiency (cost). And based on standards. This often requires a form of Integrated Planning. This allows you to provide stable and reliable customer service and avoid unnecessary disruptions and costs. With Integral Performance Management, teams control the entire process. They work together to deliver on the promise to the customer. Also on solving and especially preventing problems.

"But should I use Lean, Six Sigma or Agile for that?" All those methods have the same basic premise: enabling teams to achieve a result themselves and continuously improve it. Which method or tools you use depends on your type of business, product/service and process: after all, if you want to drive a nail in, you don't use a saw either.....

We have extensive experience with these processes and applying Lean, Six Sigma, Agile, TPM and QRM. We always do this purposefully and pragmatically. We do an analysis. Based on that, we can help you determine the best solution for your ambition and challenges.

Then we get to work to make it happen. Hands-on, pragmatic and results-oriented.